Bridging Those Holes that Currently Plague the Grocery Delivery Business

Deliverect, the leading global food tech SaaS company, has officially confirmed that its successful restaurant order and delivery solution, Deliverect Retail, is now available for the grocery and convenience sector. In case you weren’t aware, Deliverect Retail is designed to digitize the entire grocery process so to help retailers receive and manage all orders and catalogues from one central location; track real-time sales and performance; and at the same time, access data from third-party delivery platforms.

Relaying the significance of such a development is the fact that, as restaurant delivery platforms expand into the grocery space and traditional supermarkets pursue digital transformation to remain competitive, the grocery eCommerce sector is now up against several key challenges with inventory updates, order fulfillment, and pricing topping. In fact, if we go by one recent survey, 60% of consumers who shop for groceries online at least once a month are found to experience a preferred item frequently out-of-stock. These issues, like you can imagine, may cause order cancellations, customer dissatisfaction, and lost sales opportunities, eroding the digital grocery ordering ecosystem.

In response, Deliverect Retail solution brings forth three key components i.e. its new Quest app, catalogue management, dynamic pricing, and data-driven insights. Talk about each one on a slightly deeper level, we begin from Deliverect’s Quest app, which delivers at your disposal smart listing, smart routing, barcode scanning, as well as one-tap amendment features to quickly revise quantities or make substitutions to online orders. You see, by helping pickers chart the most seamless course throughout the store and empowering staff to flag out-of-stock items instantly across all third-party delivery platforms, Quest essentially cuts order delivery time in half.

“The pandemic accelerated the shift to online grocery shopping with on-demand delivery gaining popularity. Now, grocery and convenience stores have a captive online shopping audience, but the overall digital shopping experience must be enhanced in order to increase sales,” said Joe Heather, Regional GM of Northern Europe at Deliverect. “Online grocery sales should be a tremendous revenue opportunity, not a headache. Deliverect Retail is providing a single source of truth so that retailers can report the most accurate inventory data, capture relevant sales opportunities, and create exceptional customer experiences.”

Next up, we must dig into Deliverect catalogue management capabilities that provide inventory catalogues across all channels, updated in real time to keep the customers constantly informed regarding what promotions are running and which products are in stock before placing a delivery order. Then, there is the prospect of dynamic pricing, a prospect which makes it possible for you to change prices in bulk across an entire category in just a few steps. By doing so, the stated dynamic pricing tool allows you to sell more during peak hours, increasing revenues and profits.

Rounding up highlights would be Deliverect’s data-driven insights that are reached upon after Deliverect Retail consolidates sales data––from product items, location, and channel performance––into one visual dashboard, providing a holistic view of business health and performance.

An example of Deliverect’s excellence can also be understood once you take into account how One Stop, a retail convenience chain with over 1,000 locations across the UK, recruited Deliverect Retail to streamline its on-demand delivery operations (ODD) at over 800 stores. Once deployed, . Deliverect provided a central hub to manage ODD, enabling One Stop to offer a consistent customer experience, improving end-to-end picking and delivery time, increasing product range from 500 to over 3,000 SKU, reducing inaccurate orders by 30%, and also increasing retention rate by 57%.

Beyond that, Deliverect also banks upon more than 1,000 integrations with apps like Uber Eats, Deliveroo, Just Eat, Snappy Shopper, and more, to let customers like One Stop optimize sales.

“Since launching Deliverect Retail, we’ve seen outstanding results. We’ve doubled our sales, by being able to increase our product range from 500 to over 3,000 SKUs, which has driven significant sales growth and conversion. Additionally, our pick accuracy has improved by over 30%, and we expect that to continue improving,” said Tim Josephs, Head of Online for One Stop. “I couldn’t imagine not having Deliverect.”

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