A flexible logistics ecosystem combines automation, fulfillment, shipping, returns, and personalized support to help online businesses manage growth
Barcelona, Spain, 16 September 2026 – As e-commerce continues to expand, businesses are dealing with more orders, multiple delivery requirements, inventory challenges, and growing customer expectations. Managing these activities efficiently can become difficult, particularly for companies that do not have the infrastructure or expertise to handle every logistics function internally. Mail Boxes Etc. is addressing this challenge with the launch of MBE eCommercePlus, an integrated ecosystem designed to bring several e-commerce logistics services together under one solution.
The new offering combines technology, logistics services, and specialist support to help businesses build an operation suited to their current needs and adjust it as they grow. Rather than requiring companies to manage different providers for different parts of the logistics process, MBE eCommercePlus brings key functions together and allows businesses to decide which activities they want to manage themselves and which they want to outsource.
At the center of the ecosystem is MBE eShip, a digital solution designed to connect an online store or marketplace with Mail Boxes Etc. systems. It can automate order management, shipping processes, label creation, and tracking from a single platform. By reducing manual work, businesses can simplify daily logistics and reduce the possibility of errors in order processing.
For businesses that need more extensive operational support, MBE Fulfillment provides a broader logistics service. It covers activities such as inventory storage, stock management, picking, packing, and order preparation. This allows online businesses to transfer time-consuming fulfillment activities to a specialist partner while concentrating more on sales, product development, and customer relationships.
Shipping is another important part of the ecosystem. MBE eCommercePlus provides access to a multi-carrier approach, allowing shipments to be matched with suitable national or international carriers according to factors such as destination, delivery time, and business requirements. This approach is designed to help companies manage shipping costs, transit times, and customer expectations more effectively.
Returns are also included in the wider logistics offering. As online shopping grows, managing returned products has become an important part of the customer experience. MBE eCommercePlus supports reverse logistics by helping businesses manage returns through a more structured process, reducing the operational burden on internal teams.
The ecosystem can also be expanded with additional services. MBE SafeValue provides shipment protection based on the declared value of goods, while MBE EasyDuty helps businesses calculate duties, taxes, and fees for international shipments in advance. MBE Delivery Point adds flexible collection options through pickup locations, giving customers alternatives to receiving orders directly at home.
Personalization is a central part of the model. Businesses do not need to adopt every available service at once. Instead, they can select the functions that match their operational requirements and expand their logistics setup as their business develops. This modular approach is particularly relevant for growing e-commerce companies whose order volumes, markets, and fulfillment requirements can change quickly.
Technology, however, is only one part of the offering. MBE also places emphasis on direct specialist support. According to the company, customers receive assistance from an MBE specialist who understands their business, helps coordinate operations, and can adjust the solution as requirements change. This combination of digital tools and human support is intended to make complex logistics easier to manage.
The launch comes as businesses increasingly look beyond basic shipping services and toward integrated e-commerce logistics. Order management, warehousing, fulfillment, delivery, returns, customs, and shipment visibility all influence how efficiently an online business can serve its customers. MBE’s wider e-commerce services similarly focus on integrating shipping and logistics with online stores while supporting inventory and returns management.
With MBE eCommercePlus, Mail Boxes Etc. is positioning logistics as an interconnected part of e-commerce operations rather than a collection of separate activities. By bringing automation, fulfillment, multi-carrier shipping, reverse logistics, and additional support services into one ecosystem, the company aims to give online businesses a more coordinated way to manage their logistics as they scale.
